Austin Architecture & Design Ltd privacy policy
Last updated: 14/05/2018

Austin Architecture & Design Ltd takes your privacy very seriously. This privacy policy has been prepared in line with the EU’s General Data Protection Regulation (GDPR) which takes effect on 25 May2018. The GDPR promotes fairness and transparency for all individuals in respect of their personal data. This privacy policy applies to all data we process, and by using Austin Architecture & Design Ltd you consent to our collection and use of such data. If you would like to get in touch about anything in this policy or about your personal data then please contact Roy Austin our Data Protection Officer at

Data we collect
What personal data do we share with third parties and who are they?
Why do we share data outside of the EU
How do we keep your personal data secure?
Changes to our privacy policy and control
Your rights
About us
1. Data we collect
As a data controller we collect a variety of data in order to deliver our services. We use a service called PORT to ensure that we collect and manage your personal data transparently, fairly and securely. Whenever we collect Personal Information from you, we let you know and you will be able to access the following precise information:

data we have collected from you
the basis on which we are holding it (e.g. because you gave us consent)
what we will do with it
how long we will hold it for
where it is stored
who it might be shared with
your rights in relation to the data, and
information on how you can access and manage this data.
We have provided further detail below about the specific types of data we collect and our reasons for doing so.

1.1. What data do we ask you to provide to us, and why?
We collect the following data:

We use this data to: Provide goods or services
We collect this data using the lawful basis: Contract
1.2. What data do we collect when you visit our website, and why?
We collect cookies. Cookies are small pieces of data that websites send to a user's computer and are stored on the user's web browser. They are designed to enable the website to remember information, such as what a user might have put in a shopping cart for example.

2. What personal data do we share with third parties and who are they?
We share personal data with the following third parties:

Quickbooks - Data is not transfered outside of the European Economic Area.

There are certain situations in which we may share access to your personal data without your explicit consent; for example, if required by law, to protect the life of an individual, or to comply with any valid legal process, government request, rule or regulation.

3. Why do we share data outside of the EU
We may transfer personal data to a country outside of the European Economic Area (EEA), for example if a third party we share data with has servers located outside of the EEA. If this is the case we will obtain your consent or otherwise ensure that the transfer is legal and your data is secure by following the EU's guidelines.

You can see above where we send data outside of the EEA and on what basis we do so.

4. How do we keep your personal data secure?
We keep your data secure:

by using Secure Socket Layer (SSL) technology when information is submitted to us online
In the unlikely event of a criminal breach of our security we will inform the relevant regulatory body within 72 hours and, if your personal data were involved in the breach, we shall also inform you.

5. Changes to our privacy policy and control
We may change this privacy policy from time to time. When we do, we will let you know by adding notices to our website or mobile app. By continuing to access or use our services after those changes become effective, you agree to be bound by the revised privacy policy.

6. Your rights
the right to be informed about the collection and use of your personal data
the right of access to your personal data and any supplementary information
the right to have any errors in your personal data rectified
the right to have your personal data erased
the right to block or suppressing the processing of your personal data
the right to move, copy or transfer your personal data from one IT environment to another
the right to object to processing of your personal data in certain circumstances, and
rights related to automated decision-making (i.e. where no humans are involved) and profiling (i.e. where certain personal data is processed to evaluate an individual).
Since we use PORT, we are able to give you direct access to your personal data so that you can exercise the above rights.

We also give you the option to manage your data via:

by writing to us
While we do not hold personal data any longer than we need to, the duration will depend on your relationship with us.

7. About us
We are Austin Architecture & Design Ltd and our address is Studio 5, Artist Terrace, Pool, Redruth, Cornwall, TR15 3FE, England. You can contact our Data Protection Officer Roy Austin at